TERMS OF SERVICE
These are the terms and conditions pursuant to which Aspirium Limited (“we”, “us”, trading as “Aspirium”) supplies services to you (“you”, the “Customer”).
Aspirium is an authorised reseller of Stablepoint Limited (“Stablepoint”) and provides hosting services using Stablepoint’s infrastructure, systems and support resources.
All terms are effective from the date of your electronic submission of order.
CLAUSE 1: These Terms
1.1 What these terms cover
These are the terms and conditions on which Aspirium supplies services to you. All terms are effective from the date of your electronic submission of order.
1.2 Why you should read them
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
1.3 Amendment of Terms
Aspirium may at any time, at its sole and absolute discretion, change or modify this Agreement and any policies or agreements that are incorporated herein.
We will notify you by email 30 days in advance of any changes to our services that might affect you negatively. Any changes or modifications will take immediate effect.
Your continued use of our services will constitute your acceptance of the amended Agreement. The obligation is upon you to ensure that the email you have provided to us is up to date. We accept no liability or responsibility for your failure to receive any email communications from us if such failure results from an inaccurate email address.
CLAUSE 2: Our Contract With You
2.1 Who we are
We are Aspirium Limited, registered in England and Wales.
(Insert Aspirium registered address here.)
2.2 About Stablepoint (Upstream Provider)
Aspirium is an authorised reseller of Stablepoint’s hosting platform.
Certain elements of the services (including hosting infrastructure, network connectivity, datacentres and some technical support functions) are delivered using Stablepoint’s systems and/or third-party upstream suppliers used by Stablepoint.
For clarity:
Your contract and billing relationship is with Aspirium, not Stablepoint
Stablepoint may provide support directly in some technical circumstances
Stablepoint is not responsible for your invoices, payments or refunds (these are handled by Aspirium)
2.3 How to contact us
You can contact Aspirium via the contact methods shown on our website, by logging into your client area, or by raising a support ticket.
2.4 How we may contact you
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at the time of placing your order.
Please note we will never ask for your password.
By providing your phone number to us, you consent to accept and receive calls from Aspirium (and where applicable, Stablepoint) to the phone number you provide to us. Your phone number may be used for customer communications, fraud prevention, and to secure your account.
Message and data rates applied by your mobile phone carrier may apply, and Aspirium is not liable for delayed or undelivered messages.
If you are unsure of the identity of a caller, please contact us directly using the contact details on our website.
If there are wider service issues or scheduled maintenance we need to make you aware of, we may alternatively update our status pages.
CLAUSE 3: Our Contract With You
3.1 How we will accept your order
Placing an order on our website does not guarantee acceptance of your order. Our acceptance of your order will take place after your order is placed at the point you receive confirmation that your order has been fulfilled.
Orders may be declined for any reason or no reason, and acceptance is in our sole discretion.
Upon acceptance a contract will come into existence between you and Aspirium.
Payment must be received before any services will be provided.
3.2 If we cannot accept or fulfil your order
If we do not or cannot accept or fulfil your order, we will inform you of this and refund any money paid you have paid to us.
Examples of when we cannot fulfil your order include when your desired domain name is no longer available to register, where the registry has decided to charge a non-standard price or where the domain transfer you have requested can no longer be transferred.
3.3 Account Details
In order to access our services you will be asked to create an account. You may be allocated a username and password when your order is placed.
We reserve the right to change any username or password allocated to you. Any changes will be notified to you in writing.
You warrant to Aspirium that all information submitted in relation to your Account is true, accurate and complete.
You are solely responsible for activities on your Account, whether authorised by you or not. You must keep your login details secure.
You must notify us immediately of any unauthorised use of your account or security breach.
CLAUSE 3.4 Reseller Relationship and Support Provision
Aspirium provides services to Customers as a reseller of Stablepoint.
Support may be provided:
directly by Aspirium, and/or
by Stablepoint, including where a request requires platform-level investigation, server access, or infrastructure intervention.
Where Stablepoint provides support directly, you agree that Stablepoint may access, process, and act upon technical data and service information required to diagnose and resolve service-related incidents.
CLAUSE 4.2: Hosting
Service Providers. It is possible we may use third-party service providers in the provision of our service. This includes our upstream provider Stablepoint Limited, who provides key elements of the hosting infrastructure and platform services.
You must agree to the terms of our upstream providers with emphasis on their terms of export law (e.g. software used should be licenced in the US for DigitalOcean). We have attempted to incorporate all relevant upstream terms into this agreement. See Appendix A.
CLAUSE 5: Providing The Services
5.1 Service costs
The costs of the services will be as displayed to you on our website and/or your order confirmation.
5.6 We may also suspend supply of the service if you do not pay
If you do not pay us for the services when you are supposed to (see Clause 12), we may suspend the supply of the services until you have paid us the outstanding amounts.
We will contact you to tell you we are suspending supply of the services.
CLAUSE 9 & 10: Ending & Refunds
CLAUSE 12: Price And Payment
12.1 Where to find the price for the service
The price of the service will be the price indicated on the order pages when you placed your order with Aspirium.
12.5 When you must pay and how you must pay
We accept payment by most major credit and debit cards, direct debit, PayPal, bank transfer and cheque.
When you must pay depends on what product you are buying. You warrant that you are lawfully authorised to make a payment using the payment card or facility used.
12.6 Payment due at time of order
You agree to pay all amounts due for services at the time you order them.
All amounts are non-refundable unless otherwise stated in Clause 9 above.
12.7 Invoices will be sent in advance of payment due
Invoices will be sent to the email address provided by you to us when registering your account. You can see your email history and view all invoices in your client area.
CLAUSE 13: Liability
Change “STABLEPOINT” to “ASPIRIUM” unless you want to cap liability to Aspirium only (recommended).
CLAUSE 15: Other Important Terms (minor edits)
15.2 Transfer requests
Replace:
“Transfer requests can be made via support ticket in clients.stablepoint.com”
✅ with
“Transfer requests can be made via a support ticket through your Aspirium client area.”
Best-Practice Extra Clause
This protects you from disputes where someone tries to sue Stablepoint directly.
NEW CLAUSE: Third Party Beneficiaries / Upstream Providers
For the avoidance of doubt, Stablepoint is a third-party supplier and upstream service provider to Aspirium. Stablepoint is not a party to this contract between you and Aspirium and does not assume any direct contractual obligations to you, except where otherwise required by law.
