These Terms govern the supply of Aspirium services to business customers. They include important provisions about recurring subscriptions, hosting supplied through Stablepoint, customer data, cancellation and liability. Please read them before ordering or using a Service.

1. Parties and contract documents

1.1 Supplier  Aspirium Ltd is a company registered in England and Wales under company number 16989063. Our registered office is 23 The Mead, Ashton Keynes, Swindon, England, SN6 6PL. In these Terms, Aspirium Ltd is referred to as Aspirium, we, us or our.

1.2 Business customers only  We supply the Services only to persons acting wholly or mainly for purposes relating to their trade, business, craft or profession. You confirm that you are not contracting as a consumer. You means the person or organisation named in the Order. If you order on behalf of an organisation, you confirm that you have authority to bind it.

1.3 Agreement  The contract consists of the Order, these Terms, the service description and plan limits shown at checkout or in an accepted proposal, our Acceptable Usage Policy, and any data processing agreement or service schedule expressly incorporated into the Order. Together these documents are the Agreement.

1.4 Priority  If the contract documents conflict, an accepted written proposal or Order takes priority, followed by any service schedule, any data processing agreement, these Terms, and the Acceptable Usage Policy. A later document prevails only to the extent of the conflict.

1.5 Contact  You may contact us through the methods published at aspirium.co.uk, through your Aspirium client area, or by raising a support ticket. We may contact you using the account details you provide. You must keep those details current.

2. Orders accounts and term

2.1 Orders  Submitting an order is an offer to buy the Services. We accept it when we send an order confirmation, provision the relevant Service, or otherwise confirm acceptance in writing. We may decline an order before acceptance. If we decline after taking payment, we will refund the amount paid for the unprovided Service.

2.2 Contract term  The Agreement begins on acceptance and continues for the initial billing period shown in the Order. It then renews automatically for successive periods of the same length unless either party ends it in accordance with these Terms.

2.3 Account security  You must provide complete and accurate account information, keep credentials confidential, use reasonable security controls, and notify us promptly of suspected unauthorised access. You are responsible for activity carried out through your account unless it results from our breach of the Agreement.

2.4 Authorised contacts  We may rely on instructions from an account owner or authorised contact. You are responsible for managing those permissions and for promptly removing access when a person is no longer authorised.

3. Services

3.1 Scope  We will supply the Services described in the Order with reasonable care and skill. Features, storage, resource limits, request allowances and other plan details form part of the Service description. Services outside that scope require a separate quotation or Order.

3.2 Changes requested by you  We may agree changes in writing. A change may affect fees, delivery dates, technical requirements or third-party costs. We are not required to begin additional work until those matters are agreed.

3.3 Operational changes  We may make changes that do not materially reduce the core Service, including security, compatibility, supplier and technical changes. If we make a material adverse change, we will give reasonable notice where practicable. If the change substantially reduces a prepaid Service, you may end the affected Service and receive a pro-rata refund for the unused complete months, unless the change is required by law or results from your breach.

3.4 Cooperation  You must provide information, access, approvals, content and decisions reasonably needed to supply the Services. We are not responsible for delay or failure caused by missing, inaccurate or late customer input. We may charge for avoidable additional work after notifying you.

3.5 Support  Support routes and hours are those stated in the relevant Service description or client area. Any response time is a target unless the Order expressly states that it is a binding service level. A response target is not a guarantee that the issue will be resolved within that time.

4. Stablepoint hosting reseller arrangement

4.1 Aspirium is your supplier  Where your Order includes hosting, Aspirium resells hosting capacity and related platform services provided through Stablepoint, a service currently operated by hosting.com UK Services Ltd. Your contract, invoices, payments, credits, cancellations and refunds are with Aspirium. Stablepoint is an upstream supplier and is not a party to the Agreement between you and Aspirium.

4.2 Upstream infrastructure  Stablepoint and its infrastructure suppliers may provide or manage servers, storage, network connectivity, datacentres, control panels, backups, security systems, email systems, DNS services and other technical components used to deliver Hosting Services. The physical or cloud infrastructure provider and server location may change where reasonably required to maintain or improve the Service, subject to applicable data protection obligations.

4.3 Support access  Aspirium is your primary commercial contact. We may refer or disclose a support request to Stablepoint where platform-level investigation, server access or infrastructure action is required. Stablepoint personnel may communicate with you directly in that context and may access the technical data, logs, account information and hosted content reasonably needed to investigate or resolve the issue.

4.4 Upstream restrictions  Hosting Services depend on Aspirium maintaining access to the Stablepoint platform. You must use Hosting Services in a manner that enables us to comply with lawful and reasonable infrastructure, security, content, email and resource restrictions imposed by Stablepoint or another upstream supplier. We will make applicable customer-facing restrictions available through the Agreement, the Acceptable Usage Policy or written notice.

4.5 Upstream events  An outage, maintenance event, suspension, security response or service change affecting an upstream platform may affect the Hosting Services. We remain responsible for performing our obligations under the Agreement, but we are not responsible for a failure caused by an upstream event beyond our reasonable control if we take reasonable steps to reduce its effect and restore or arrange restoration of the affected Service.

4.6 No direct claims against Stablepoint  To the extent permitted by law, you will direct contractual claims about the Hosting Services to Aspirium and not to Stablepoint or its infrastructure suppliers. Nothing in this clause limits a right or remedy that cannot lawfully be excluded.

5. Hosting Services

5.1 Provisioning  We will use reasonable efforts to provision a Hosting Service promptly after acceptance and payment. Provisioning, DNS changes, domain transfers and migrations can depend on third parties and may take additional time. An estimated activation or migration time is not guaranteed unless the Order says otherwise.

5.2 Availability and maintenance  Hosting is supplied on an as-available basis. We do not guarantee uninterrupted or error-free operation. Planned maintenance, emergency work, internet routing, cyberattacks, third-party failures and customer software may affect availability. We or Stablepoint may perform maintenance and urgent technical work without prior notice where necessary to protect the platform or its users.

5.3 Resources  Your plan includes the resources stated in the Order or current plan description. Unlimited descriptions remain subject to normal website and email use, technical limits and the Acceptable Usage Policy. We may restrict processes or usage that threaten security, stability or service quality and may require an upgrade where sustained legitimate use exceeds the plan.

5.4 Control panel and server configuration  Hosting may be delivered through cPanel, WHM, Enhance or another supported control panel. Control panels, operating systems, server software, IP addresses and technical configurations may change. A dedicated IP address is included only where expressly stated in the Order.

5.5 Customer software  You are responsible for software, themes, plugins, scripts and applications installed in your account unless the Order expressly places a task within our management scope. You must maintain valid licences and must not install unsupported, insecure or unlawful software.

5.6 Security  You must use strong unique credentials, install application updates for which you are responsible, restrict administrative access and notify us promptly of a suspected compromise. We may quarantine files, disable access, reset credentials or suspend an affected Service where reasonably necessary to protect data, the platform or other users.

5.7 Backups  Upstream backups may be made available as a convenience and are not an archive or a guaranteed disaster-recovery service. Backup schedules, retention and restore options may vary by platform or plan. You must maintain your own current, tested and independent copies of important content, databases, email and configuration. We do not guarantee that a particular backup will exist, be complete or restore successfully.

5.8 Email  Hosted mailboxes are intended for normal business communication and are subject to sending, storage, reputation and anti-abuse limits. Delivery, receipt, filtering and inbox placement are not guaranteed. You must not send unsolicited bulk communications or use misleading sender information.

5.9 Migration  A migration is limited to the content, accounts and configuration reasonably accessible from the source provider and supported by the destination platform. You must provide working access, retain a source backup and check the migrated website, email and data promptly. We are not responsible for source corruption, unsupported features, DNS delay or omissions that could not reasonably be identified from the access provided.

6. Domains

6.1 Registration  A domain order is not complete until the relevant registry confirms registration. Availability searches and order acceptance do not guarantee that a domain can be registered or transferred. Domain services are subject to the rules of the relevant registry, registrar, ICANN and, for applicable UK domains, Nominet.

6.2 Registrant details  Unless the Order states otherwise, a domain will be registered in the name of the customer or nominated registrant. You must provide accurate registrant information, maintain it and complete verification requests. We may act as administrative or designated agent only as needed to carry out your instructions and applicable registration procedures.

6.3 Renewal  Domains renew only where auto-renewal is enabled and cleared payment is received in time. Renewal prices may differ from initial registration prices. We may request or collect payment before expiry to allow time for renewal. You remain responsible for confirming that renewal has completed.

6.4 Expiry and recovery  An expired domain may stop working immediately. Registry grace and redemption periods vary and are not guaranteed. Recovery may require payment of renewal, redemption and administrative charges, and an attempted recovery may fail. After the applicable recovery period, the domain may become available to another person.

6.5 Transfers  You must complete required transfer steps, including unlocking the domain, supplying an authorisation code, changing a Nominet tag or approving a transfer. We may refuse a transfer where ownership, authority, payment or eligibility is not established.

7. Website Care and other managed work

7.1 Eligible work  Website Care covers only the work described in the selected plan. A fix means reasonable technical work to diagnose and correct an eligible fault. Unless expressly included, it does not include a redesign, new pages or features, custom development, content production, search optimisation, third-party fees, recovery from an irreparable compromise, or replacement of unsupported software.

7.2 Request limits  Where a plan includes a stated number of fixes, unused fixes do not roll over unless the Order says otherwise. Where a plan describes eligible fixes as unlimited, this means there is no fixed monthly count; it does not provide unlimited simultaneous labour. Requests may be prioritised and completed sequentially, subject to reasonable use, complexity, access and third-party dependencies.

7.3 Access and changes  You authorise us to make changes reasonably necessary to perform approved work and to create working backups where available. You must tell us about material business, regulatory or technical constraints. We may refuse an instruction that is unsafe, unlawful, outside scope or likely to damage the website or another system.

8. Digital tools AI and third party services

8.1 Third-party platforms  Some Services depend on third-party software or platforms, which may include billing, website-building, design, analytics, communications, artificial-intelligence and payment services. Third-party availability, features and compatibility may change. We may replace a supplier with a reasonably equivalent service or withdraw an affected feature under clause 3.3.

8.2 Separate terms  Your use of a third-party platform may also be subject to terms or licence notices presented within that platform. You are responsible for fees and obligations attached to any third-party account that you obtain separately. Access supplied through an Aspirium subscription may end when that subscription ends.

8.3 AI output  Artificial-intelligence features may produce inaccurate, incomplete, misleading, unsuitable, non-unique or infringing output. AI output is not medical, legal, regulatory or other professional advice. You must review and verify output before relying on, publishing or supplying it to another person.

8.4 Sensitive information  Unless an Order and applicable data processing agreement expressly permit it, you must not submit patient-identifiable information, special-category health data, passwords, payment-card data or other highly confidential information to an AI feature. You are responsible for ensuring that prompts, uploads and use of output comply with law, professional duties and third-party rights.

8.5 No results guarantee  Marketing, analytics, website and AI Services do not guarantee search position, traffic, enquiries, bookings, conversions, revenue, regulatory compliance or any particular commercial result.

9. Customer content and intellectual property

9.1 Customer content  You retain ownership of content and data that you or your users supply. You grant us and our subcontractors a non-exclusive licence to host, copy, transmit, adapt and otherwise use that content only as reasonably necessary to supply, secure and support the Services.

9.2 Your assurances  You confirm that you have the rights and permissions required for customer content and instructions, including patient or staff material, trademarks, photographs, testimonials and mailing lists. Customer content must be accurate where accuracy is legally or professionally required and must not infringe another person’s rights.

9.3 Our materials  We and our licensors retain ownership of the Services, software, systems, templates, documentation, methods and materials that existed before the work or were developed for general reuse. Unless the Order states otherwise, payment gives you a non-exclusive right to use deliverables created specifically for you for your internal business and website purposes.

9.4 Feedback  We may use suggestions and feedback to improve our Services, provided that we do not identify you or disclose your confidential information without permission.

10. Data protection and confidentiality

10.1 Our privacy notice  We process account, billing, support and business-contact information as a controller in accordance with our Privacy Policy.

10.2 Customer data  Where we process personal data on your behalf through hosting, maintenance, support or another Service, you are the controller and we are the processor unless the circumstances require a different allocation. Each party must comply with applicable data protection law. The parties will enter into or apply an Article 28 data processing agreement where required.

10.3 Subprocessors  You authorise us to use Stablepoint and other subprocessors reasonably required to provide the Services, subject to the applicable data processing agreement. Our supplier arrangements may involve processing outside the United Kingdom using a lawful transfer mechanism.

10.4 Your responsibilities  You must have a lawful basis and provide required notices for personal data placed in the Services. You must not configure a Service to process health information or other special-category data unless the Service is suitable for that use and appropriate contractual, security and compliance measures are in place.

10.5 Confidentiality  Each party must protect the other party’s confidential information, use it only to perform or receive the Services, and disclose it only to personnel, professional advisers and subcontractors who need it and are bound by confidentiality obligations. This does not cover information that is public without breach, already lawfully known, independently developed, or lawfully received from another source. A party may disclose information where required by law.

11. Acceptable use

11.1 Policy  You and your users must comply with our Acceptable Usage Policy. You must not use a Service for unlawful activity, infringement, malware, phishing, unsolicited messaging, unauthorised access, denial-of-service activity, cryptomining, unlawful file sharing, abusive resource consumption or conduct that threatens the platform or another person.

11.2 Investigation  We may investigate suspected abuse, preserve relevant evidence, restrict access, remove or disable unlawful content, or cooperate with an upstream supplier or competent authority where reasonably necessary. We are not obliged to monitor all customer content.

11.3 Urgent action  We may act without advance notice where we reasonably believe delay would create a security risk, legal exposure, serious service disruption or risk of harm. Where the issue is not urgent, we will normally give you a reasonable opportunity to remedy it.

12. Fees payment and price changes

12.1 Fees  You must pay the fees stated in the Order in advance unless we agree otherwise. Prices exclude VAT unless expressly stated to include it. You authorise us and our payment provider to collect recurring fees using your selected payment method.

12.2 Renewal prices  Promotional or introductory prices apply only for the period stated in the Order. A renewed Service is charged at the renewal price shown in the Order or notified before renewal. We may change prices for a future renewal period by giving at least 30 days’ written notice where the change affects an existing subscription.

12.3 Failed payment  If payment is overdue, we may retry collection, restrict or suspend Services, and recover reasonable costs caused by the failure. We will normally notify you before suspension, but we may act promptly where an upstream service, domain or licence would otherwise expire.

12.4 Interest  We may charge interest on overdue business debts at the rate and with the fixed compensation permitted by the Late Payment of Commercial Debts Interest Act 1998, unless the Order provides another substantial contractual remedy.

12.5 Disputed invoices  You must notify us promptly, and in any event within 14 days of an invoice, if you reasonably dispute it. You must pay any undisputed portion on time. The parties will work in good faith to resolve the dispute.

13. Cancellation refunds and termination

13.1 Cancellation by you  You may cancel a renewing Service through the client area or by written support request. Cancellation takes effect at the end of the current paid billing period. You should submit cancellation at least three business days before the renewal date to allow processing and avoid the next charge.

13.2 Refunds  Fees for a started monthly, quarterly, annual or other billing period are non-refundable if you cancel part-way through it, unless the Order expressly provides a refund right or the law requires one. Domain registration, renewal, redemption, transfer, third-party licence and completed setup fees are non-refundable once incurred.

13.3 Termination for breach  Either party may end an affected Service immediately by written notice if the other commits a material breach that cannot be remedied, or fails to remedy a remediable material breach within 14 days after written notice. We may suspend first where reasonably necessary.

13.4 Insolvency  Either party may end the Agreement immediately if the other enters liquidation, administration or an arrangement with creditors, ceases business, or is unable to pay its debts, except where applicable insolvency law restricts termination.

13.5 Service withdrawal  We may withdraw a Service by giving at least 30 days’ notice where reasonably practicable. If we withdraw a prepaid Service for reasons unrelated to your breach, we will refund the fees paid for the unused complete months of the affected Service.

13.6 Consequences  On termination, your right to use the affected Service ends and all outstanding sums become due. You must export required data before the termination date. We may disable and delete accounts, websites, email and other customer data after termination. Any short post-termination retention is discretionary, may depend on upstream systems and is not a backup commitment.

13.7 Transfer assistance  We will provide reasonable standard information and cooperation for a transfer away. Work beyond routine access, domain unlocking or authorisation codes may be chargeable. We may require cleared payment of undisputed amounts before carrying out chargeable transfer work, but we will not improperly withhold a domain or customer data that you are entitled to receive.

14. Suspension

14.1 Grounds  We may suspend all or part of a Service to perform maintenance, respond to an incident, comply with law or an upstream requirement, prevent harm, investigate suspected abuse, address overdue payment, or respond to a material breach.

14.2 Notice and restoration  We will give advance notice where reasonably practicable. We may require payment, information, security changes or other remediation before restoring the Service. We will use reasonable efforts to restore it after the grounds for suspension have been resolved.

14.3 Data during suspension  Suspension is not a guarantee that data will be retained. You must not rely on a suspended or overdue account as storage and should keep independent copies at all times.

15. Liability

15.1 Liability that is not limited  Nothing in the Agreement excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of title implied by law, or any other liability that cannot lawfully be excluded or limited.

15.2 Excluded loss  Subject to clause 15.1, neither party is liable for indirect or consequential loss. We are not liable for loss of profit, revenue, anticipated savings, opportunity, goodwill or reputation, whether direct or indirect, or for loss or corruption of data to the extent that the loss could reasonably have been avoided by following clause 5.7.

15.3 Liability cap  Subject to clauses 15.1 and 15.4, our total aggregate liability arising from an affected Service in any 12-month period will not exceed the fees paid or payable for that Service during the 12 months immediately before the event giving rise to the first claim. If the Service has existed for less than 12 months, the cap is the fees paid or payable for that shorter period.

15.4 Excluded from the cap  The cap in clause 15.3 does not apply to your obligation to pay fees, either party’s breach of confidentiality, or liability arising from a party’s deliberate infringement of the other party’s intellectual property rights. Data protection liability is subject to applicable law and any separate allocation in the data processing agreement.

15.5 Customer systems and instructions  We are not liable to the extent a loss results from customer content, inaccurate instructions, unsupported software, failure to maintain customer-controlled security, changes made by a person outside our control, or a failure to follow our reasonable technical advice.

15.6 Mitigation  Each party must take reasonable steps to reduce losses arising from a breach or service incident.

16. Indemnity

16.1 Customer claims  You will indemnify us against third-party claims, losses and reasonable legal costs arising from customer content, your unlawful use of the Services, or your material breach of clauses 6, 8.4, 9.2, 10.4 or 11, except to the extent the claim results from our breach, negligence or wilful misconduct.

16.2 Procedure  We must notify you promptly of an indemnified claim, allow you reasonable control of its defence and settlement, and provide reasonable cooperation at your cost. You may not settle a claim in a way that admits fault by us or imposes a non-monetary obligation on us without our written consent.

17. Events outside reasonable control

17.1 Force majeure  Neither party is responsible for delay or failure caused by an event beyond its reasonable control, including widespread internet or utility failure, datacentre or cloud-platform failure, cyberattack despite reasonable precautions, industrial dispute, natural disaster, epidemic, governmental action or supplier failure caused by such an event. Payment obligations for Services already supplied are not excused.

17.2 Extended event  The affected party must take reasonable steps to reduce the impact. If a material Service remains unavailable because of such an event for more than 30 consecutive days, either party may end that Service by written notice. We will refund prepaid fees for unused complete months.

18. Changes to these Terms

18.1 Updates  We may update the Agreement to reflect legal, regulatory, security, supplier or operational changes. We will publish the current Terms and identify their effective date.

18.2 Material changes  We will give at least 30 days’ notice of a material change that adversely affects an existing subscription, unless urgent action is required by law or security needs. If you do not accept such a change, you may cancel the affected Service before it takes effect and receive a pro-rata refund for unused complete prepaid months. Continued use after the effective date constitutes acceptance.

19. General terms

19.1 Assignment and subcontracting  We may subcontract performance and remain responsible for our obligations under the Agreement. We may assign the Agreement as part of a business transfer by giving written notice. You may not assign the Agreement without our written consent, which we will not unreasonably withhold.

19.2 Third-party rights  Except where the Agreement expressly states otherwise, no person other than you and Aspirium may enforce it under the Contracts (Rights of Third Parties) Act 1999.

19.3 Notices  A notice under the Agreement must be sent through the client area, by support ticket, by email to the current account contact or our published legal contact, or by prepaid post to the registered office. Email and client-area notices are treated as received on the next business day after sending unless a delivery failure is received.

19.4 Entire agreement  The Agreement records the entire agreement about its subject matter and replaces earlier discussions and representations. Neither party relies on a statement not recorded in the Agreement, but nothing excludes liability for fraud or fraudulent misrepresentation.

19.5 Severance  If a court or competent authority finds a provision unlawful or unenforceable, the remaining provisions continue. The affected provision will apply with the minimum change needed to make it lawful and enforceable where possible.

19.6 Waiver  A delay or failure to enforce a right is not a waiver. A waiver is effective only for the specific circumstances in which it is given.

19.7 Relationship  The Agreement does not create a partnership, joint venture, employment relationship or agency between the parties. Neither party may bind the other except where the Agreement expressly permits it.

19.8 Survival  Provisions concerning payment, confidentiality, intellectual property, data handling, liability, indemnity and any provision intended by its nature to continue will survive termination.

20. Governing law and disputes

20.1 Good-faith resolution  A party must first raise a dispute through the usual support or account contact and allow a reasonable opportunity for investigation. The parties will then seek to resolve the matter through authorised representatives before starting court proceedings, except where urgent injunctive relief is required.

20.2 Law and courts  The Agreement and any non-contractual obligations arising from it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction.

Service summary

End of Terms