Account & Billing
Manage your Aspirium profile, membership and payments in one place. If you also have hosting or domains with us, you can find those billing details in your hosting portal.
4 Minute Read - Updated September 2026
Your Aspirium accounts
Depending on the services you use, you may have access to two separate account areas.
Aspirium Members Area
Use your Aspirium Members Area to manage:
- Your name, email address and clinic information
- Your Aspirium membership
- Membership payments and subscriptions
- Your account password
- Access to included Aspirium tools
- The Design Studio, Marketing Dashboard and other member services
Hosting Billing Portal
Aspirium’s hosting and domain services are managed through our secure billing portal.
Use the hosting billing portal to manage:
- Website hosting services
- Domain names and renewals
- Hosting invoices and payments
- Billing information
- Active hosting packages
- Relevant hosting service details
Updating your profile
You can update your personal and clinic information from the Account Settings area.
- Sign in to the Aspirium Dashboard.
- Open Account Settings.
- Select the edit icon beside the information you want to change.
- Enter your updated details.
- Save your changes.
Keeping your clinic details up to date helps us provide the correct branding, support and marketing services.
Changing your password
To change your Aspirium account password:
- Sign in to your dashboard
- Open Account Settings.
- Select Change Password.
- Enter your existing password and choose a new password.
- Save your changes.
If you cannot sign in, use the Forgot Password link on the login page. We will send password-reset instructions to the email address registered to your account.
Viewing membership payments
You can view payments connected to your Aspirium membership from your account.
- Sign in to the Aspirium dashboard.
- Open Account Settings.
- Select Payments.
- Choose a payment to view its details.
This area relates to your Aspirium membership. Hosting or domain invoices may appear separately in the hosting billing portal.
Managing your membership
Your account displays your current Aspirium membership and its status.
From the Subscriptions area, you may be able to:
- View your active membership
- Check the next billing date
- Review the payment method in use
- Update eligible payment details
- Cancel or manage recurring payments
The options shown may vary according to your membership and payment method.
IMPORTANT
Cancelling a recurring payment normally prevents the next renewal. It does not necessarily end access immediately. Your membership may remain active until the end of the period you have already paid for.
If you are unsure what will happen when you cancel, contact us before making the change.
Managing hosting and domains
Website hosting and domain services are managed separately from your Aspirium membership.
Aspirium uses Upmind to manage billing and service information for these products. The underlying hosting infrastructure is provided through our hosting partner, Stablepoint.
You do not need to contact Stablepoint directly. Aspirium remains your point of contact for:
- Hosting support
- Website availability problems
- Email hosting questions
- SSL certificate problems
- Domain and DNS assistance
- Changes to your hosting service
Understanding your invoices
You may receive different invoices depending on the services you use.
Membership payments
Payments for services such as Aspirium Marketing, Website Care or Aspirium Complete are normally shown within your Aspirium Members Area.
Hosting and domain payments
Invoices for standalone hosting packages, domain registrations and domain renewals may be issued through the hosting billing portal.
The company providing the underlying infrastructure may be referenced in service information, but your service and support relationship remains with Aspirium.
Updating payment details
The place where you update your payment method depends on the service being paid for.
For an Aspirium membership:
- Open your Aspirium account.
- Select Subscriptions or Payments.
- Open the relevant membership.
- Follow the available payment instructions.
For hosting or domain services:
- Sign in to the hosting billing portal.
- Open the relevant service or invoice.
- Follow the available payment instructions.
For security reasons, please do not send full card details by email or through a support request.
Cancelling a service
Before cancelling, check which type of service you want to end.
Aspirium membership
Manage the recurring subscription from your Aspirium account or contact us for assistance.
Hosting or domain service
Please contact Aspirium before cancelling a live hosting or domain service. Cancelling hosting can affect your website, email accounts and stored files.
Domain names also have specific renewal and expiry periods. Allowing a domain to expire could cause your website and email services to stop working.
Frequently asked questions
Why do I have two account areas?
Your Aspirium membership and digital tools are managed through the Aspirium Members Area. Hosting and domain services use a specialist billing and provisioning platform powered by Upmind.
Is Stablepoint my hosting company?
Stablepoint provides the underlying hosting infrastructure used for relevant Aspirium hosting services. However, Aspirium manages your service and remains your first point of contact.
Who should I contact if my website is down?
Contact Aspirium support. We will investigate the issue and liaise with our infrastructure provider where necessary.
Where can I download an invoice?
Membership payment information is available in your Aspirium account. Hosting and domain invoices are normally available through the hosting billing portal.
Will cancelling my membership immediately remove access?
Not necessarily. Access may continue until the end of the billing period already paid for. The precise timing depends on the membership and payment status.
Can Aspirium change my payment details for me?
For security reasons, payment information should normally be updated through the appropriate secure account area. We can guide you to the correct location but should not ask you to email full card details.
I cannot find the service I purchased
First check both the Aspirium Members Area and the hosting billing portal. If the service still does not appear, contact us using the email address associated with your purchase.
Still need help?
If you are unsure which account area to use – or cannot find a payment, subscription or hosting service – send us a support request. Please include the email address registered to your Aspirium account and the name of your clinic.
For your security, never include your password or full payment-card details in a support request.