Hosting & Email
Find your hosting details, get help with your domain and email, and know what to do if your website stops working.
4 Minute Read - Updated September 2026
How your hosting is managed
If you have hosting with Aspirium, your hosting package and its invoices are managed through our secure hosting portal. Your website and email services run on infrastructure provided through our hosting partner.
Aspirium is your point of contact for support. You do not need to contact the infrastructure provider yourself.
Finding your hosting details
Sign in to the hosting portal to view the services associated with your account. Depending on your package, you may be able to find your hosting plan, domain names, renewal dates, invoices and a link to your hosting control panel.
Your Aspirium Members Area is separate. That is where you manage your Aspirium membership and access member tools.
Accessing your hosting control panel
Your hosting control panel, cPanel, is where many website and email settings are managed. Depending on your account access, you may use it to view files, create email addresses or check technical settings.
If you cannot find your cPanel login or are unsure whether you should change a setting, contact us. We can help you locate the correct access or make the change for you.
Keep your control panel login private. It can provide access to important website files, databases and email settings.
Creating an email address
If email hosting is included with your package, you can ask Aspirium to create an address for your clinic. If you manage your own cPanel access, you may also be able to create one there.
Before creating an address, decide:
- The address you want, such as hello@yourclinic.co.uk
- Who needs access to it
- Whether it should be a separate mailbox or forward messages elsewhere
- Whether you already use another email provider for your domain
Setting up email on a device
The settings you need depend on where your clinic email is hosted. If Aspirium hosts your mailbox, we can provide the correct instructions for your email app.
When you contact us, tell us:
- The email address you are setting up
- The device you are using
- The email app, such as Outlook or Apple Mail
- Any error message you see
Please do not send us your mailbox password in a support request.
Domains and DNS
Your domain is the address people use to reach your website, such as yourclinic.co.uk. DNS records tell browsers and email services where to send website visits and messages.
You may need a DNS change when moving a website, verifying a service or connecting an email provider. Send us the exact records supplied by that service and tell us what you are trying to connect. We can help check the change before it is made.
DNS changes may take time to appear everywhere. Existing website and email settings should be checked before replacing any records.
SSL and website security
An SSL certificate allows visitors to connect to your website over HTTPS. If you see a browser warning, an expired certificate message or a page that does not load securely, send us the affected page address and a screenshot of the warning.
Avoid asking visitors to bypass a browser security warning while the issue is being investigated.
If your website is down
First, check whether the problem happens on another device or internet connection. Then contact Aspirium and include:
- Your website address
- The time you first noticed the issue
- The exact error message, if there is one
- Whether the whole site or only one page is affected
- A screenshot, if possible
Tell us if your email is also affected. That can help us identify the cause more quickly.
If email is not working
Let us know whether you cannot send, receive or sign in. Include the affected email address, when the problem began and any error or bounce message.
If messages from a contact form are missing, mention the form and the page it appears on. A form delivery problem can have a different cause from a mailbox problem.
Please do not include patient information in screenshots or forwarded messages unless we have agreed on a suitable way to share it.
Common questions
Where do I find my hosting invoices?
Sign in to the hosting portal. Aspirium membership payments are shown separately in your Aspirium account.
Is my domain included with hosting?
Check the services shown in your hosting portal or contact us. Hosting and domain registration may have separate renewal dates.
Can Aspirium make DNS changes for me?
Yes, we can help with DNS changes where we have the necessary access. Send us the records you have been asked to add and the reason for the change.
Do I need to contact your hosting partner?
No. Contact Aspirium and we’ll investigate or coordinate with our provider as needed.
Will changing my password affect my email app?
Changing a mailbox password may require you to enter the new password on each device or app that uses the mailbox.
Can I move an existing website to Aspirium hosting?
Contact us with your current website address and hosting details. We’ll review what is needed and explain the migration process before any changes are made.
Need help?
Whether the issue is with your website, domain, email or hosting account, send us the details and we’ll direct it to the right place.